Terms of service

Welcome to Aainaa Design. Please read the following Terms and Conditions and the linked Privacy Policy carefully, as your use of our website, services, and any purchases made through our platform are strictly subject to your acceptance of and compliance with these Terms.

By browsing, accessing, subscribing to, or making a purchase on this website, you signify your absolute acceptance of these Supply Terms and agree to be legally bound by them. If you do not agree to these terms, please refrain from using our services.

1. General & Ownership

This website allows you to browse, select, and purchase luxury women's clothing and accessories ("Goods", "Products", or "Services"). The brand Aainaa Design (founded by Jaleena) operates this platform. Any conflict between these supply terms and additional terms displayed at the selection of specific products will be resolved in favor of the product-specific terms.

2. Limited User License

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, designs, or software obtained from the Website. Wholesale or unauthorized reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data within this website is strictly prohibited.

3. Copyright & Intellectual Property

All content included on this site—including but not limited to text, unique clothing designs, hand-embroidery patterns, graphics, logos, button icons, images, digital downloads, and data compilations—is the exclusive property of Aainaa Design or its content suppliers and is protected by Indian and international copyright and trademark laws. Unauthorized use or infringement of our designs, brand files, and trademarks will result in immediate legal action.

4. Electronic Communications

When you visit our Website or send emails, text messages, or WhatsApp communications to us, you are communicating with us electronically. You consent to receive communications from us electronically on a regular basis. We will communicate with you via email or by posting notices on this site, which shall satisfy any legal requirement for written notification.

5. No Compensation Policy

Our brand ideology is focused on delivering affordable luxury with an eye-soothing aesthetic. If the quality of any product, service, or material purchased does not meet your personal expectations, no financial compensation will be provided beyond the terms outlined in our Return and Exchange Policy. Customers cannot request compensation or legal damages for reasons including, but not limited to:

  • Any slight variation in the finish, color, or appearance of the final handcrafted product compared to digital screen displays.
  • Any delay in delivery caused by unforeseen circumstances, weather, or third-party logistics courier partners.
  • Any special, incidental, indirect, or consequential damage caused by a product.
  • Missed opportunities to avail of specific promotional codes, vouchers, or discounts.
  • Issues, delays, or behavioral conflicts involving third-party delivery personnel.

Unreasonable, abusive, or unlawful requests for compensation will be treated as loss-to-business cases. Aainaa Design reserves the absolute right to cancel orders and block accounts of such customers without prior notice.

6. Indemnification

You agree to indemnify, defend, and hold harmless Aainaa Design, its founder, officers, directors, employees, and suppliers from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements) that arise out of, result from, or may be payable by virtue of any breach or non-performance of any representation, warranty, covenant, or agreement made by you pursuant to these Terms.

7. Severability

If any provision of these Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision, and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

8. Applicable Law & Jurisdiction

By visiting this website or engaging with our brand, you agree that the laws of India, under the exclusive jurisdiction of the courts of Kochi, Kerala, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Aainaa Design or its affiliates.

9. Dispute Resolution

Any dispute relating in any way to your visit to this website or to products you purchase through the platform shall be submitted to confidential arbitration in Kochi, Kerala, India, except that, to the extent you have in any manner violated or threatened to violate Aainaa Design's intellectual property rights, we may seek injunctive or other appropriate relief in any competent court in India. Arbitration under this agreement shall be conducted under the rules prevailing under the Indian Arbitration Act, and the arbitrator's award shall be final and binding.